Refund policy

Refund Policy

Last updated: November 12, 2026

Returns

All of our posters are printed to order, just for you. Because each poster is made to your choice of design, size, and framing, we cannot accept returns or offer refunds for change of mind.

If your poster arrives damaged, misprinted, or faulty, message us straight away with a photo of the issue and your order number.

How to start a return

Contact us before returning an item.

For damaged, misprinted, or faulty items, you do not need to send the poster back. We will send a replacement straight away at no extra cost to you.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

Exceptions and non-returnable items

Our posters are not eligible for return for change of mind, because they are printed to order to your choice of design, size, and framing.

Exchanges

Contact us to ask about exchange options before returning your item. If we sent the wrong poster, we will exchange it free.

European Union returns and cancellations

If you are a consumer in the European Union and purchase goods online, you normally have the right to cancel your order within 14 days after the day you receive your goods for any reason, unless an exemption applies.

This right does not apply to our posters, because they are printed to order to your choice of design, size, and framing, and are therefore personalised goods.

You still have all your legal rights if goods are faulty, not as described, or not delivered.

To request a cancellation, contact us.

United Kingdom returns and cancellations

If you are a consumer in the United Kingdom and purchase goods online, you normally have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies.

This right does not apply to our posters, because they are printed to order to your choice of design, size, and framing, and are therefore personalised goods.

You still have all your legal rights if goods are faulty, not as described, or not delivered.

To request a cancellation, contact us.

Refunds

We will notify you after we review your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at joelmspencer@sky.com.